Help Center
FAQ
Questions
How long will it take for my package to ship?
From the moment your order is placed, our dedicated team will take approximately 5-7 business days to collect and package your custom order. Usually we can get it out much sooner, but we ask for the 5-7 day buffer just in case!
Do you ship Internationally?
Yes! Sort of... At this time we ship to the US, CANADA and many parts of EUROPE! If your country does not show up as a shipping option, please send us an email at meerabeautyco@gmail.com or DM us on Twitter and we will add your country IMMEDIATELY! We are so grateful for the international members of the #MeeraFam and we hope to ship to you very soon!
Please Note: Any and all international orders may be subject to extra customs, duties and/or taxes which are the sole cost and obligation of the customer. These extra fees will be collected directly from the customer by the government customs agencies of the country they reside in!
How do I track my order?
As soon as your order ships out of our facility, a tracking number will be automatically emailed to you! Please note that some of our courier partners may take up to 48 hours to update their tracking databases.
Are your lashes reusable?
Yes! Because our lashes are individually hand crafted to the highest standards, they can be re-worn up to 25-30 times, as long as they are properly maintained and stored in a cool, dry environment!
What is your Return Policy?
Please note that all sales are final. Please remember we are a small business and even though we cannot accept returns for items that were intentionally ordered, we stand by all of our products and if anything arrives damages or incorrect we will do everything in our power to make things right with our customers!
My lashes are too big, what do I do?
All lashes are handcrafted to fit large eyes, so if you have smaller lids or want a shorter lenght, we recommend just trimming a bit off the end of the band and adjusting the length to your personal preference! Our Rose Gold scissors do a great job in making these precise cuts!
Is shedding normal?
Yes! As with any false lashes, some of the individual hairs are bound to come loose with regular wear and handling. We took this into account and made sure to pack some extra volume to make sure your lashes still look great! Also please remember to handle your lashes with the utmost care and never pull directly on the hairs! that will help you get the most life out of your product.
My ULTRA-GLOSS Is Separating in the Tube. Is this normal?
Yes! Because our glosses are such a high percentage of natural oils (to provide that nourishing hydration we are so proud of) the oils can naturally separate over time and in certain climates. The solution here is simple! Just swirl your applicator wand around inside the tube and within 15 seconds your gloss should come back together beautifully
Why is ULTRA-GLOSS So Sheer?
Great Question! We have a few reasons for this!
First - We truly wanted ULTRA-GLOSS to be an everyday replacement for BALM and GLOSS. Not everyone want to wear a super pigmented purple gloss to the grocery store for a quick errand. Having a sheer coverage allows for you to build the color how you'd like!
Second - Because so many of the ingredients are natural, they will absorb into your lips throughout the day, leaving behind the pigment. So after a few coats have soaked in, you will notice a beautiful layer of pigment that slowly builds as you apply more!
There was a problem with my ORDER! What do I do?
If you have ANY issues with your order or simply want to check the status please do not hesitate to email us at meerabeautyco@gmail.com OR DM us directly on Twitter! We promise we will respond as quickly as we can and accommodate to the best of our ability! You are part of the #MeeraFam now, and you will be treated as such! All Luv